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SHIPPING POLICY

Last updated: 8 September 2026

Thank you for shopping with Aviora Cosmetics. We aim to make the delivery of your skincare products as simple and reliable as possible.

SHIPPING DESTINATIONS

Aviora Cosmetics currently ships to countries within the European Union (EU).

Available shipping destinations will be displayed during checkout. If your country is not available at checkout, we are currently unable to deliver your order to that destination.

ORDER PROCESSING

Orders are prepared for shipment after they have been successfully placed and payment has been confirmed.

Most standard orders require approximately 2 business days for processing and fulfilment before shipment.

Processing times may occasionally be longer during periods of high demand, quality-control procedures, public holidays or other exceptional circumstances.

Business days do not include weekends or public holidays.

ESTIMATED DELIVERY TIMES

After fulfilment, delivery time depends on the destination country.

For most EU destinations, customers should generally allow approximately:

4–12 business days from order confirmation to delivery.

This estimate includes normal order processing and transportation time.

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays and circumstances outside our reasonable control.

Where applicable, more specific shipping information may be displayed during checkout.

SHIPPING COSTS

Shipping charges are calculated based on factors including the destination and weight of the order.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

ORDER TRACKING

When tracking is available, customers will receive shipping information after their order has been dispatched.

Please allow some time for tracking information to become active after receiving the shipping confirmation.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your delivery information before completing your purchase.

If you notice an error in your delivery address, contact us as soon as possible at avioracosmetics@gmail.com.

We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.

DELIVERY DELAYS

Occasionally, deliveries may take longer than expected due to courier delays, high order volumes, public holidays, weather conditions or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at avioracosmetics@gmail.com, including your order number, and we will assist you in investigating the shipment.

LOST OR DAMAGED ORDERS

If your order arrives damaged, or you believe that your parcel has been lost during delivery, please contact us at avioracosmetics@gmail.com as soon as reasonably possible.

Please include your order number and, in the case of damage, photographs of the parcel and affected products where possible.

We will review the situation and provide an appropriate solution in accordance with applicable consumer protection law.

UNDELIVERABLE OR RETURNED PACKAGES

If a package cannot be delivered because of an incorrect or incomplete address, failure to accept delivery, or another delivery issue, it may be returned to the fulfilment facility.

Please contact us if this occurs so that we can determine the appropriate next steps.

Any charges to the customer in these circumstances will only be applied where permitted by applicable law and where the customer was responsible for the failed delivery.

CONTACT

For questions about shipping or an existing order, please contact:

AvioraCosmetics SIA
Registration number: 40203772014
Rīga, Kaivas iela 50 k-3
LV-1021, Latvia
Email: avioracosmetics@gmail.com