Refund policy
RETURN & REFUND POLICY
Last updated: 8 September 2026
We want you to have a positive experience shopping with Aviora Cosmetics. This policy explains your rights and the procedure for returns, withdrawals, damaged products and refunds.
Nothing in this policy limits your mandatory rights under applicable Latvian or European Union consumer protection law.
14-DAY RIGHT OF WITHDRAWAL
If you are a consumer purchasing from Aviora Cosmetics online, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.
If multiple products from one order are delivered separately, the withdrawal period generally begins when the last product is received.
To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period.
Please contact:
Include your name, order number and a clear statement that you wish to withdraw from the purchase.
You may also use the withdrawal functionality made available through our online store where available.
RETURNING PRODUCTS
After notifying us that you are exercising your right of withdrawal, the products must be returned without undue delay and no later than 14 days after informing us of your decision to withdraw.
Please contact us before sending a return so that we can provide the appropriate return instructions and return destination.
Do not send returns to our registered business address unless we specifically instruct you to do so.
The customer is responsible for the direct cost of returning goods when exercising the 14-day right of withdrawal, unless we agree otherwise or applicable law requires us to bear that cost.
We recommend using a trackable shipping method and retaining proof of shipment.
COSMETICS, SEALED PRODUCTS & HYGIENE
Due to the nature of cosmetic and skincare products, special return restrictions may apply.
Where a product is supplied sealed and is not suitable for return for health protection or hygiene reasons, the statutory right of withdrawal may no longer apply after the relevant seal or packaging has been opened.
This exception will only be applied where the conditions required by applicable law are met.
Unopened products for which the statutory right of withdrawal applies may be returned in accordance with this policy.
This restriction does not affect your rights if a product is defective, damaged, incorrect or otherwise does not conform to the contract.
PRODUCT CONDITION
When exercising the right of withdrawal, you may inspect a product only to the extent necessary to establish its nature, characteristics and functioning, comparable to what would reasonably be possible in a physical shop.
Where applicable, you may be responsible for any reduction in the value of a product resulting from handling beyond what is necessary for such inspection.
REFUNDS
When you validly exercise your right of withdrawal, we will reimburse payments received from you as required by applicable law, including the cost of the least expensive standard delivery method offered by us where required.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not required to be reimbursed to the extent permitted by law.
Refunds will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw, subject to our legal right to withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be issued using the same payment method used for the original transaction unless otherwise agreed.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives damaged, defective, incorrect or otherwise does not conform to your order, please contact us at:
Please provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging where reasonably possible
Please contact us as soon as reasonably possible after discovering the problem so that we can investigate it.
Depending on the circumstances and your rights under applicable law, an appropriate remedy may include replacement, repair where appropriate, price reduction, or refund.
Return shipping costs relating to a legally defective or non-conforming product will be handled in accordance with applicable consumer protection law.
REFUSED RETURNS
We may refuse a return where the consumer has no applicable statutory or contractual right to return the product, including where a statutory exception to the right of withdrawal applies.
We will not restrict any mandatory rights available to consumers under applicable law.
RETURN ADDRESS
Please do not return products to the registered address of AvioraCosmetics SIA without contacting us first.
Because orders may be fulfilled through fulfilment partners, the appropriate return location may depend on the order.
Contact avioracosmetics@gmail.com before returning any product and we will provide the appropriate instructions.
CONTACT
For questions regarding returns, refunds or withdrawal rights:
AvioraCosmetics SIA
Registration number: 40203772014
Rīga, Kaivas iela 50 k-3
LV-1021, Latvia
Email: avioracosmetics@gmail.com